Customer Service

Russell J. White, CSP, president of Russell J. White International Inc. and better known as The BIG Guy, is an author, trainer, international speaker and business expert on leadership and service. With 25 years of experience as a Fortune 500 manager and consultant, The BIG Guy has been named Business Person of the Year for his professional achievements.
 

He is the author of Debunking the Designated Decoy: Get to the truth in your organization! and Little White Truths: Lessons for Leadership and was featured in Conversations on Success. His articles appear in national trade magazines and regional business newspapers, including Credit Union Management, The Business Journal, Today’s Lighting Distributor, and Electrical Wholesaling.
 

The National Speakers Association has given him its highest earned designation of Certified Speaking Professional. Fewer than 500 of the world’s professional speakers have earned this distinction.

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Rodger B. Price, Head Shaman of Primal Marketing, addresses associations of business owners and entrepreneurs who desire a powerful yet simple strategy to attract great customers and compel long-term loyalty. Using the secrets of Primal Marketing®, Rodger doubled his company's sales and increased profits by 500%. 

A successful business owner for more than twenty years, Rodger has learned his experiences in the trenches.  He understands the needs and challenges of today's business owners because he has lived them.  In his interactive, high content programs, Rodger shares tools and techniques that businesses can apply today.  Participants leave motivated, energized and ready to blow their profits through the roof.

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Beth is a Certified Speaking Professional & Author with more than 25 years experience in Management, Motivation, and Inspiration of teams and audiences in 6 countries. Meeting Planners love that she is easy to work with; audiences love that she connects with them, sharing practical, do-able advice they remember for years.

Scott Friedman, CSP is one of the most unique motivational humorists on the platform today. Scott helps audiences open their minds through laughter, while sharing "how to" techniques and practical ideas. He assists participants in mastering change, relieving stress and burnout, developing their own sense of humor, and creating more value in their
careers. Scott was the President of the National Speakers Association in 2004-05 and is the author of "Using Humor for a Change" and "Punchlines,
Pitfalls and Powerful Programs.”

Phil Van Hooser, CSP, CPAE  -  A FORTUNE 500 manager and bank director, Phil knows the leadership and customer service methods that inspire improved employee performance, customer loyalty and profitability. His clients include P&G, KPMG and Verizon. In 2005, Phil authored the best-selling book, "Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty."  Phil is a Certified Speaking Professional and member of the prestigious Speaker Hall of Fame.

She’s called the Carol Burnett of Conventions.

 Becky McCrary has taken service complaints from an average of 60 per month to an average of one per quarter. She’s been named Business Development Professional of the Year by a national trade association.

 Becky believes “People will talk about you. The good news is you get to write the script.”