Russell J. White, CSP, president of Russell J. White International Inc. and better known as The BIG Guy, is an author, trainer, international speaker and business expert on leadership and service. With 25 years of experience as a Fortune 500 manager and consultant, The BIG Guy has been named Business Person of the Year for his professional achievements.
 

He is the author of Debunking the Designated Decoy: Get to the truth in your organization! and Little White Truths: Lessons for Leadership and was featured in Conversations on Success. His articles appear in national trade magazines and regional business newspapers, including Credit Union Management, The Business Journal, Today’s Lighting Distributor, and Electrical Wholesaling.
 

The National Speakers Association has given him its highest earned designation of Certified Speaking Professional. Fewer than 500 of the world’s professional speakers have earned this distinction.

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Jim Cathcart's 30 years of presentations to 2,600 clients worldwide has formed a legacy of inspired and responsible leaders. He serves on the Advisory Boards of the Schools of Business at both Pepperdine University and California Lutheran University and is very active in community service. His books Relationship Selling and The Acorn Principle  have become international best sellers, are translated into a dozen other languages and are in use by businesses and universities around the world.  
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Phil Van Hooser, CSP, CPAE  -  A FORTUNE 500 manager and bank director, Phil knows the leadership and customer service methods that inspire improved employee performance, customer loyalty and profitability. His clients include P&G, KPMG and Verizon. In 2005, Phil authored the best-selling book, "Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty."  Phil is a Certified Speaking Professional and member of the prestigious Speaker Hall of Fame.

She’s called the Carol Burnett of Conventions.

Becky McCrary has taken service complaints from an average of 60 per month to an average of one per quarter. She’s been named Business Development Professional of the Year by a national trade association.

Becky believes “People will talk about you. The good news is you get to write the script.”

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